Welcome to Momentobox Store! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand the process.

Returns & Eligibility

At Momentobox Store, we accept returns on eligible items within 7 days of delivery. To ensure your return is processed smoothly, please follow these guidelines:

  • Condition of Items: Items must be unused, undamaged, and in their original packaging. Any items that have been opened, used, or damaged in any way will not be eligible for a return or refund.

  • Non-Returnable Items: Certain products are excluded from our return policy. These may include:

    • Hygiene-related products (e.g., personal care items, toiletries)

    • Perishable goods (e.g., food items, flowers)

    • Gift cards, downloadable software, or products marked as non-returnable at the time of purchase.

Please note that this list may change from time to time, so we encourage you to check the product details before purchasing.

How to Return an Item

Returning an item is easy. Here’s how you can initiate the return process:

  1. Contact Us: Reach out to our customer service team within 7 days of receiving your order. You can contact us via our website Contact Us Page or by emailing us at info@momentobox.shop.

  2. Provide Order Details: When you contact us, please include:

    • Your order number

    • The items you wish to return

    • A brief reason for the return (optional but helpful)

  3. Return Shipping: After your return request is processed, we will provide you with instructions on how to return the item. You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item, damaged item).

  4. Return Inspection: Once we receive the returned item, it will undergo an inspection to confirm its eligibility for a refund. Please ensure the items are securely packaged to avoid any damage during transit.

Refund Process

After the returned item has been inspected, we will process your refund. Please allow up to 30 days for the refund to reflect in your account. The time frame for the refund to appear in your account may vary depending on your payment method or bank.

  • Refunds will be credited to the original payment method used for the purchase.

  • If you received a promotional discount or special offer on your purchase, the refund will be issued based on the actual price you paid for the item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@momentobox.shop. We will assist you with the return process and issue a full refund or replacement, depending on your preference and availability of the item.

Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired item. The return process will be the same as outlined above.

Exceptions to the Return Policy

  • Sale and Clearance Items: Items purchased during a sale or clearance event may be subject to different return terms. Please review the product description and the sale terms before purchasing.

  • Custom or Personalized Items: Unfortunately, custom-made or personalized products are not eligible for returns unless they arrive damaged or defective.

Contact Us

If you have any questions or concerns regarding our Refund & Returns Policy, or need assistance with a return, don’t hesitate to contact us:

Thank you for shopping with us at Momentobox Store!